on May, 5 «Khabarovsk teplosetevaya company» plans to put a programmno-appartnyy complex in an operation Call-Center. Analogical CASS are widespread among the companies of cellular, in banks and other. Not so a long ago they began to be used in Khabarovsk energy. Eta the new form of work with users, using the automated facilities and newest software, will appear and in KHTSK. In departments on work with the population of KHTSK already there are public-call
«hot lines», where daily to 30 bells act from users with questions about payment of thermal energy and to sinking debts. Now citizens will be able to get answers for much more wide circle of questions in the automatic mode at any time days. Openness
and availability of information will allow to fix partner relations between users and company, will promote efficiency of work with subscribers, including with debtors.CAS is arranged on principle of answering machine: any persons interested, collecting
its telephone number, able in the tonal’nom mode to get interesting information. Connection Call-Center with the special program of account extra charges and calculations after teploenergiyu will allow to the subscriber to know the state of the personal account and present debt on thermal
energies. In addition, an user will be able to know information about the change of tariffs on thermal energy, about a contractual campaign, and similarly information about the leadthrough of opressovok, repair and other works which a serve to thermal energy and hot water-supply depends on.
In the future it is planned similarly to enter a shuffle function on operator which will additionally advise citizens.For a start a complex will be intended for work with legal entities, in future Call-Center will work and with a population.
